How we verify reviews

How we verify our reviews

This page explains how the site's reviews are collected, checked and displayed. It follows Article L111-7-2 and Articles D111-9 to D111-12 of the French Consumer Code.

Reviews go through a checking procedure

We collect reviews with the Judge.me app. Only customers who bought the product on our site can leave a review. The request goes out by email about 10 days after delivery, to the address of the order. Each review is linked to a real order. Our team then reads each review before it is published.

What we display

Each review shows its publication date and the date of the purchase concerned.
Reviews are sorted in chronological order, from newest to oldest.
On a flavor page, the reviews are about that page's flavor.
We publish positive reviews as well as negative ones.

Nothing in return

Nothing in return, no discount and no gift in exchange for a review.

Publication and retention periods

A review is published or refused within a maximum of [REVIEW PUBLICATION TIME LIMIT] after it is submitted. It stays online for [REVIEW RETENTION PERIOD] at most.

Reasons for refusal

A review is refused only if it:

attributes to the product an effect on health, the body or the mind, which the regulations on food supplements prohibit us from publishing;
mentions a product whose advertising is prohibited by the French Évin law;
contains insulting, discriminatory or defamatory remarks, or a third party's personal data;
has nothing to do with the product purchased.

If your review is refused, we give you the reason by email.

Reporting an adverse effect

A review that reports an adverse effect is never deleted without follow-up. It goes to our customer service, which replies to you, records it and assesses it. Where applicable, we report it to ANSES, which keeps a record of the adverse effects of food supplements. You can also report it yourself at signalement.social-sante.gouv.fr.

Contacting the author, editing or deleting a review

We may contact the author of a review by email, at the address of their order, to reply to them or verify their review.
To edit or delete your review, write to us from the Contact page, with your order number. We make the change at your request.