Shipping policy

Shipping area

We ship to mainland France, Belgium, Switzerland, Luxembourg and the United States.

Shipping costs

France, Belgium, Switzerland, Luxembourg: €3.90 including tax for an order of fewer than 5 cans.
United States: Standard or Express shipping, at the rate shown in the cart and at checkout.
From 5 cans in the same order: free standard shipping, in every country we ship to (Express shipping to the United States stays paid). This also applies to each shipment of a subscription of 5 cans or more.

The applicable costs are shown in the cart and in the order summary, before payment.

Delivery times

The delivery time is stated when you order, depending on the shipping method chosen. If no other time is stated, the order is delivered no later than 30 days after it is confirmed (Article L216-1 of the French Consumer Code). For a subscription, each shipment leaves on its charge date and follows the same delivery times.

Tracking

A shipping email is sent to you with the parcel's tracking number and tracking link.

Late delivery

If your order is not delivered within the stated time, write to us from the Contact page. You can also call on us to deliver within a reasonable additional period and then, if delivery does not take place within that period, terminate the sale in writing; you are then refunded all sums paid within 14 days at the latest (Articles L216-6 and L216-7 of the French Consumer Code).

Damaged, incomplete or lost parcel

The risk of loss or damage passes to you at the moment when you, or the person you have designated, take physical possession of the parcel. Before that moment, it remains ours. If your parcel is damaged, incomplete or lost, write to us and attach a photo if possible: we resend the cans concerned or we refund you.