Consumer mediation

In accordance with Articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, you may use a consumer mediator free of charge with a view to the amicable resolution of a dispute between you and us.

Step 1: write to us first

Before referring the matter to the mediator, send us a written complaint from the Contact page, by email to support@maxpouches.fr or by mail to Hookah International Inc., 141 East 33rd Street, New York, NY 10016, United States. Give your order number and the subject of your complaint.

Step 2: if the dispute is not settled, refer it to the mediator

Our consumer mediator is: [MEDIATOR: NAME, ADDRESS, WEBSITE].

The matter can be referred to the mediator:

after an attempt to resolve the dispute directly with us, by a written complaint;
within one year at most of that written complaint;
if the dispute has not already been examined, or is not being examined, by another mediator or by a court;
if the request is not manifestly unfounded or abusive.

Mediation is free for you. You remain free to accept or refuse the solution proposed by the mediator, and to bring the matter before the competent court.

Consumer mediation