Withdraw from the contract

Your right of withdrawal

You have 14 days to withdraw from your order, without having to give a reason for your decision and at no cost other than that of sending the cans back.

• One-time purchase: the period runs from the day on which you, or a third party other than the carrier and designated by you, take physical possession of the order.
• Subscription: the period runs from receipt of the first shipment. Your withdrawal ends the subscription.
• Order delivered in several parcels: the period runs from receipt of the last parcel.

To meet the deadline, it is enough to send your statement before the period expires.

Withdraw online

Fill in the form below, then click “Confirm withdrawal”. Give:

• your first and last name;
• your order number and, if possible, the date of the order or of receipt;
• the email address at which you wish to receive the acknowledgment of receipt.

We then send you by email, without delay, an acknowledgment of receipt that reproduces the content of your statement, with the date and time it was sent. Keep it.

Withdraw by email or by mail

You can also send us any unambiguous statement, or the model form below, by email to support@maxpouches.fr or by mail to Hookah International Inc., 141 East 33rd Street, New York, NY 10016, United States. Using the model form is not mandatory.

Model withdrawal form

(Appendix to Article R221-1 of the French Consumer Code)

(Please complete and return this form only if you wish to withdraw from the contract.)

To Hookah International Inc., 141 East 33rd Street, New York, NY 10016, United States, support@maxpouches.fr:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Sending the cans back

Send the cans back to the address given in our acknowledgment of receipt, without undue delay and no later than 14 days after communicating your decision to us. This deadline is met if you send the cans back before it expires. The direct costs of returning them are yours to pay.

You are liable only for any loss in value of the cans resulting from handling other than what is necessary to establish their nature and characteristics.

Your refund

We refund all payments received, including standard shipping costs, no later than 14 days after being informed of your decision. We may withhold the refund until we receive the cans or until you have provided proof that they have been shipped, whichever comes first.

The refund is made to the payment method used for the order, unless you expressly agree to another method. It costs you nothing.

If you send back only some of the cans from an order or a subscription shipment, the refund covers the cans sent back, in proportion to the price paid.

If the can has a seal: the right of withdrawal cannot be exercised for cans whose seal you have removed after delivery, because they cannot be returned for reasons of hygiene and health protection (Article L221-28, 5°, of the French Consumer Code). Cans that are still sealed remain covered.